Question 1

Is the glass plate in the microwave included in the price?

Accepted Answer

No, you can purchase one at the time of your kashering for an extra $15.  (It will come pre Toiveled)

Question 2

How do I know if my rental house countertop is able to be koshered?

Accepted Answer

Most rental house countertops are of the materials that can be koshered, if we get there and see otherwise, we will issue you a refund.

Question 3

How long does the Kashering process take?

Accepted Answer

Anywhere between 45 min and 1 hour.

Question 4

Do all the rental items come Toiveled?

Accepted Answer

Yes, all of our products come Toiveled and cleaned.

Question 5

Do all the grills come with a propane tank?

Accepted Answer

Yes, a full 20 gal. propane tank is included in the rental price of each grill.

Question 6

How many 9x13 pans can I fit into a 17 cu ft Freezer?

Accepted Answer

Approximately 85 to 100 pans.

Question 7

How many 9x13 pans can I fit into an 18.3 cu ft top freezer bottom fridge?

Accepted Answer

Approximately 35 in the freezer and 55 in fridge.

Question 8

How many 9X13 pans can I fit into a 7 cu. ft. chest freezer?

Accepted Answer

Approximately 25 to 30.

Question 9

Do I need to use my own extension cord if necessary?

Accepted Answer

No, we provide you with a free extension cord when needed.

Question 10

What should I do if my freezer is making a beeping noise?

Accepted Answer

Check to make sure the door closed properly, and nothing is blocking the seal.

Question 11

What should I do if my rental item fails to operate?

Accepted Answer

Reach out to us as soon as possible to and we will do our best to come replace it.

Question 12

Is the delivery free of charge?

Accepted Answer

Yes, we offer free drop-off, set-up and pick-up.

Question 13

Are the Crock Pots used?

Accepted Answer

No, the Crock Pots come new and Toiveled.

Question 14

Do you offer an extension cord?

Accepted Answer

Yes, the extension cord is included in the rental price.

Question 15

What payment methods do you accept?

Accepted Answer

We accept secure online payments only, including credit and debit cards.

Question 16

What is your cancellation policy?

Accepted Answer

To receive a full refund, cancellations must be made at least 3 days prior to your rental date.

Frequently Asked Question's